FAQ's

What's the quality like? Do the pieces need special care, are they durable?

All pieces are made out of our signature titanium and brass alloy which makes them incredibly light as well as strong. The pieces are of incredible quality and built to last a very long time.

You can occasionally hand polish the pieces to give them some extra shine if you wish.

Will the pieces fit me?

All of our pieces are made with easy adjustments to fit on to different body types. If you have a specific concern, please contact us.

Is it easy to move whilst wearing the pieces?

Yes, all the pieces are incredibly light and the unique design of the armor style articulation means that you can move seamlessly whilst wearing them.

Where do you ship to?

We offer free shipping worldwide using DHL Express.

What is your return & exchange policy?

Returns and Exchange

Simply contact us within 14 days of receiving your order. Once agreed, return the item within 7 days from the date your return has been approved. Please send it with a tracking number as we cannot issue a refund if the package is lost in transit.

You should also have a proof of purchase that you bought this item from us (for example, a shipping receipt or messages between us).

Buyers are responsible for return shipping costs, unless items received are different from what was ordered. The item should be returned in its original condition and original packaging or the buyer will be responsible for any loss in value.

Once we receive your item, kindly allow up to 7 days for processing. If a refund was requested, you’ll be refunded on your original payment method. If an exchange was requested, we will begin the process of sending your requested item of exchange.

Who do I contact for press, couture, or stylist inquiries?

Please contact support@costume-therapy.com

When can I expect my order?

Your order should arrive 4-5 business days.

How can I track my order?

We can provide you with a DHL tracking number for your order.

What if there are service delays?

Unfortunately once the order is with DHL it is out of our hands.

Will I be charged customs duties?

This depends on where you are ordering from. It is impossible for us to keep up with every customs rule for each country so it is the responsibility of the customer to find out their customs rules.

What if my package is returned due to failed delivery?

For shipping fees related to the return shipment of your order, whether due to an incorrect address, multiple failed attempts to reach you, or refusal to pay customs fees the customer will be responsible . If your order is returned to us and needs to be sent again, you will have to pay the new shipping fees.

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